Refund policy

Returns and refunds

Most of what I sell is made for one person, which changes how returns work. Here is the honest version.

Made to order items

Tees and anything printed or engraved are made once you order them. Nothing sits in a box waiting. That means I cannot take change of mind returns, because there is nowhere for the item to go. Please check the size guide first, and if you are not sure, ask me. I would much rather answer a question than have you end up with something that does not fit.

If it arrives faulty, damaged, or it is not what you ordered, that is completely different and I will sort it out. Send me a photo within 30 days of it arriving and I will replace it or refund you. You do not need to post anything back before I do.

Your rights under Australian Consumer Law

Nothing here takes away your rights under Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of anything written above.

How to reach me

Reply to your order confirmation, or use the contact page on this site. I am one person, not a call centre, so give me a couple of days. I will always answer.